Empire Publishing and Literary Service Bureau

Returns and Refunds Policy

Please read this policy carefully. This is the Termination and Refund Policy of Empire Publishing and Literary Service Bureau.

Book Publishing Services

TERMINATION & REFUNDS

Agreement for publication is initiated upon payment.  Either Party may terminate  Agreement at any time, with or without cause, with written notice to the other Party. When Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below

If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows:

• For Publishing Packages:

Prior to submission of Your Manuscript:

0-90 calendar days after the purchase: 100% of purchase price, less $150 or 10% of the purchase price, whichever is greater.

 More than 90 calendar days after the purchase: No Refund

After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Guidelines:

We do not automatically issue refunds for services once the order is confirmed by payment. Empire Publishing is not obligated to provide a refund nor is the client entitled to refund for “Change of Mind.” Refund is as follows:

After submission of Your Manuscript but before design work begins: 50% of purchase price (design work includes but not limited to any formatting, editing, image arrangement, corrections, resizing, pre-production) 

After design work begins but prior to final approval: 25% of purchase price

After You have given final approval of the Work: No Refund

NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication.

Refunds can take up to 30 days.

• For individual Services (not included as part of a Publishing Package):

 Prior the beginning of fulfillment of individual Service(s):

0-90 calendar days after the purchase: 100% of purchase price, less $150 or 10% of the purchase price, whichever is greater

More than 90 calendar days after the purchase: No Refund

 After We begin fulfillment of individual Service(s): No Refund

 NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

If We terminate the Agreement without Cause at any time prior to fulfilling the Publishing Services and Marketing Services, We will Refund 100% of the purchase price. \”Cause\” means (a) You behave in an abusive or uncivil manner toward Us or Our Contractors; (b) Your Manuscript or Your Work fails to comply with the Content Guidelines or applicable laws, at any time; or (c) We receive a formal or informal allegation, complaint, demand or Action in any form made by a third party relating to You, Your Work or Your Royalties.

If, after termination of this Agreement, You request in writing an electronic file(s) of the Work, We will send the PDF file(s) within 30 days, with Our Property removed.

State Laws regarding refunds for services:

Alabama      There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Alaska         There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Arizona        There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Arkansas     There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

California     Retailers are required to clearly post their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. Retailers failing this requirement are required to accept full refunds within 30 days of purchase.

Colorado      There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Connecticut Each retailer may set its own refund policy, which must be conspicuously disclosed at the time of sale. If the policy isn\’t properly disclosed, or if the retailer doesn\’t have a refund policy, a buyer may return purchased goods for a refund.

Delaware     There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

District of Columbia         There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Florida         Retailers that don\’t offer refunds must clearly display this fact at the place of sale. Failing this requirement, customers may return goods for a full refund within 20 days of purchase.

Georgia       There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Hawaii         Each retailer may set its own refund policy, which must be conspicuously disclosed at the time of sale. If the policy isn\’t properly disclosed, merchants are required to provide refund.

Idaho There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Illinois          There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Indiana        There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Iowa   There\’s no right to cancel contracts or purchase agreements. If retailers don\’t accept returns they must disclose it.

Kansas        There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Kentucky     There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Louisiana     There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Maine There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Maryland     Retailers must post their return policies on the wall, on the merchandise, or on the receipt. If the policy isn\’t posted, the retailer must accept returned merchandise within a reasonable time.

Massachusetts      A seller\’s refund, return, or cancellation policy must be disclosed to the buyer clearly and conspicuously before the transaction is completed. This is usually done by means of a sign at the point of purchase. Goods may be returned within a reasonable period of time if no return policy was disclosed.

Michigan      There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Minnesota    A seller must clearly and conspicuously display written notice of its policy in boldface type of a minimum size of 14 points. If a seller fails this requirement, cash refunds are required of goods that are acceptable for return.

Mississippi  There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Missouri      There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Montana      There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Nebraska     There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Nevada        There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

New Hampshire     There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

New Jersey Merchants must conspicuously post their refund policies. Businesses with no posted refund policies are liable to the buyer, for up to 20 days from purchase, for a cash refund or a credit.

New Mexico There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

New York     A store is legally required to post its refund policy. If the store doesn\’t post any return policy, the law requires the store to accept returns within 30 days of purchase.

North Carolina       There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

North Dakota         There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Ohio   A merchant isn\’t required to have a specific refund policy, but if it does have a refund policy, the policy must be clearly and conspicuously posted. If a merchant doesn\’t have a refund policy posted, the consumer is entitled to a refund.

Oklahoma    There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Oregon        There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Pennsylvania         There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Rhode Island         Unless a customer has been clearly informed by a poster or other appropriate notice placed at the point of display or at the cash register or at the store entrance that all sales are final and that goods aren\’t returnable, a customer who has paid for an item can return the item within ten business days from the date of purchase.

South Carolina       There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

South Dakota         There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Tennessee   There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Texas          There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Utah   If seller has a non-refund, exchange, or credit policy, the policy must be clearly indicated by a sign posted at the point of display, the point of sale, or the store entrance. If the seller fails this requirement, the customer is entitled to a return.

Vermont       There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Virginia        A merchant must notify its customers of its return policy by a sign attached to the goods or placed in a conspicuous public area of the merchant\’s premises. A merchant is exempt from this requirement if it provides a cash or credit refund within 20 days or more of purchase.

Washington There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

West Virginia         There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Wisconsin    There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Wyoming     There\’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer\’s return and refund policies.

Note: We apologize for the harsh return policy. Our goal has always been to operate a fair and honest business. However, in the past, the poor actions of a few individuals made it necessary to protect our interests.